Frequently Asked Questions
When should I start the Retreat at home or hotel?
We recommend coming immediately after being discharged from the hospital so we can support you with breastfeeding, healing, and the transition into parenthood. However, if that does not work for your family, we accept reservations from birth to 12 weeks postpartum.
We do our best to accommodate changes to your based on your baby’s arrival.
How long should I participate in Sentosa Retreat?
We recommend a minimum of 5 nights. Guests get support between 3 and 30 nights.
What is required to book?
Home Service: We ask for a one night deposit to book. You can process the remaining balance through your reservation portal seven days prior to your estimated "start date" . Otherwise, we will process the balance using the same credit card on file prior to our visit.
Hotel Service: We ask for advanced payment to secure your stay at our partnering hotels.
What is your cancellation policy?
Health Concerns or Loss of Life: In the case of health concerns or unfortunate losses (i.e. miscarriages or loss of life), guests will receive a full refund for their stay.
NICU Babies: Guests with babies that are in the NICU after the reservation date must still come for their reservation
Cancellation 14+ days prior to check-in: Guests who cancel their reservation more than 14 days prior to their check-in date are entitled to a refund minus a $150 processing fee
Cancellation less than 14 days prior to check-in: Guests who cancel their reservation less than 14 days prior to their check-in date are entitled to a refund of 50% of the total reservation cost
No Show: Guests who are a no-show (do not show up and do not provide notice) will be charged for the entire duration of their reservation
Home retreat expectation?
We provide individualized care. We will have a set schedule that works well for you. The schedule will be planned with mom before the new born arrives. Our Care Team is happy to provide experienced, hands-on assistance and instruction that includes baby care (bathing, diapering, bottle feeding, breast feeding, swaddling, etc.), as well as mother care (physical recovery, pain management, mental wellness, etc). This first-hand learning is one of the biggest benefits guests find in staying with us. Meal service can be arranged.
What should I bring if I want to stay at the hotel?
Please bring any personal items that you may need to feel comfortable during your stay: loungewear, toiletries, and any postpartum items that may be helpful. Wrap shirts, diapers, diapering items, and swaddles for baby during your stay, you will want to bring other essential items for your baby (like hats and socks), as well as an outfit for going home. We also recommend you bring your own breast pump so our lactation consultants can teach you how to use it and have it readily available in your room. Here is a short list of recommendations:
Any medications as prescribed by your doctor or over the counter medications
Any supplies/remedies you used from the hospital that you find useful
Breast pump so our team can teach you how to use it!
Nursing bra / Nursing top
Anything else you would normally pack for a hotel stay
Cell phone and charger
We have most supplies; however if you have strong preferences in products, please bring them.
Any personal preferences for formula, baby bottles, and baby gear
Clothes/layers for venturing out
Carrier, carseat, and/or stroller for venturing out
Is any support offered beyond Retreat or stay?
Our Continued Care program offers information, emotional support, practical tips, and resources to guests after retreat. Continued Care sessions are offered virtually and catered to our guests’ individual needs.
How does Insurance reimbursement work?
Sentosa care services are not covered by Swiss health insurance. All costs are to be covered by the clients directly. Clients who are domiciled in Switzerland and are therefore mandatorily health insured may be reimbursed by their health insurance for medical services in accordance with the Federal Law on Health Insurance (KVG) and its implementing provisions.