Health Concerns or Loss of Life: In the case of health concerns or unfortunate losses (i.e. miscarriages or loss of life), guests will receive a full refund for their stay.

NICU Babies: Guests with babies that are in the NICU after the reservation date must still come for their reservation

Cancellation 14+ days prior to check-in: Guests who cancel their reservation more than 14 days prior to their check-in date are entitled to a refund minus a $150 processing fee

Cancellation less than 14 days prior to check-in: Guests who cancel their reservation less than 14 days prior to their check-in date are entitled to a refund of 50% of the total reservation cost

No Show: Guests who are a no-show (do not show up and do not provide notice) will be charged for the entire duration of their reservation

We provide individualized care. We will have a set schedule that works well for you. The schedule will be planned with mom before the new born arrives. Our Care Team is happy to provide experienced, hands-on assistance and instruction that includes baby care (bathing, diapering, bottle feeding, breast feeding, swaddling, etc.), as well as mother care (physical recovery, pain management, mental wellness, etc). This first-hand learning is one of the biggest benefits guests find in staying with us. Meal service can be arranged.

Please bring any personal items that you may need to feel comfortable during your stay: loungewear, toiletries, and any postpartum items that may be helpful. Wrap shirts, diapers, diapering items, and swaddles for baby during your stay, you will want to bring other essential items for your baby (like hats and socks), as well as an outfit for going home. We also recommend you bring  your own breast pump so our lactation consultants can teach you how to use it and have it readily available in your room. Here is a short list of recommendations:

• Any medications as prescribed by your doctor or over the counter medications

• Any supplies/remedies you used from the hospital that you find useful

• Breast pump so our team can teach you how to use it!

• Nursing bra / Nursing top

• Pumping bra

• Breast shields 

• Nursing pad

• Sanitary pads

• Anything else you would normally pack for a hotel stay 

• Cell phone and charger

• Earbuds

For Baby

We have most supplies; however if you have strong preferences in products, please bring them.

• Any personal preferences for formula, baby bottles, and baby gear

• Clothes/layers for venturing out

• Carrier, carseat, and/or stroller for venturing out